Sales Co-ordinator
Office-based, Monday to Friday, 08:30 – 17:00
Role Overview
This is an excellent opportunity for an ambitious sales professional looking to develop their career within sales and account management. As Sales Co-ordinator, you will sit at the heart of the sales operation, gaining hands-on exposure to the full sales lifecycle — from quotation through to delivery and after-sales support.
As Sales Co-ordinator you will work closely with the Commercial Manager and key customers, building strong commercial relationships while developing skills in sales operations, customer management, data analysis, and internal collaboration. The role is ideal for someone motivated to use this position as part of their Personal Development Plan (PDP).
Key Responsibilities
- Act as the first point of contact for sales and customer enquiries, delivering a professional and solutions-focused service
- Prepare accurate customer quotations and process sales orders, developing a strong understanding of pricing, discounts, and product structures
- Support key accounts by managing schedules and monitoring delivery timelines
- Proactively handle customer queries around deliveries, delays, and order status, escalating where appropriate
- Collaborate with internal teams (operations, logistics, and finance) to resolve sales and delivery issues efficiently
- Coordinate despatches, working with courier and freight partners to meet customer expectations
- Maintain and analyse sales data, including KPIs, weekly revenue figures, and contract performance
- Update CRM and internal systems, ensuring sales data is accurate and supports reporting and decision-making
- Provide effective after-sales support to strengthen long-term customer relationships
Additional Responsibilities
- Answer incoming calls and welcome visitors in a professional manner
- Support general office administration, including filing, post management, and maintaining sales documentation
Skills, Experience & Development Focus
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced sales environment
- Confident and professional communicator across phone, email, and face-to-face interactions
- Strong attention to detail with a proactive approach to problem-solving
- Competent in Microsoft Office, particularly Excel, with an interest in developing data and reporting skills
- Experience in a sales, sales support, or customer service role
- Experience with SAGE 50 is advantageous but not essential
- Motivated to learn, develop, and progress within a sales or commercial career path
Why This Role?
- Exposure to the end-to-end sales process
- Opportunity to develop commercially valuable skills aligned to your PDP
- Ideal stepping stone into Sales, Account Management, or Business Development roles
- Work closely with experienced professionals in a collaborative environment